Support
Help for event organizers and the vendors who sell at their events. If your answer isn’t here, email us and we’ll get back to you.
Contact us
- Email: support@getvauren.com
- Hours: Monday to Friday, 12 to 3 pm Eastern. We usually reply within one business day.
- Security issues: security@getvauren.com (see our security page)
- Privacy requests: privacy@getvauren.com
When you write, include the event name and your business name, so we can find your account quickly. Please never send passwords or card numbers by email.
For vendors
How do I connect my card machine as a vendor?
Open the private invite link your organizer sent you and tap Connect Square or Connect Clover. Sign in to your card machine account and approve read-only access. You’ll come back to your invite page, which then says you’re all set.
I don’t use Square or Clover. Can I still take part?
Yes. On your invite page choose Enter my sales myself. After the event, enter your totals and add a photo of your end-of-day report.
How do I disconnect Vauren from my account?
Clover: uninstall Vauren from your Clover dashboard (Apps). Square: remove Vauren from the connected apps in your Square dashboard. Vauren stops reading your sales immediately. Ask your organizer if you also want your vendor record removed from their event.
Which sales does the organizer see?
Only sales made during the event’s dates and times, at the location you chose, with payment type and refunds. Never card numbers or your customers’ details.
How do booth fees work?
Your invite page shows how much you owe and the organizer’s e-Transfer email, with a reference code to include in the message. Vauren never handles the money; the organizer marks it received.
Where do I get my sales statement?
On your invite page, tap Download your sales statement (PDF). Organizers can download the full event report and every vendor’s statement from the event’s report page.
For organizers
- Create an organizer account, add your event (dates, commission rate, booth fee) and invite vendors from the event page. Each vendor gets a private link, which you can copy, share or show as a QR code.
- Sales refresh every minute while the event is live; use Refresh sales any time.
- After the event, open the report for the reconciled totals, PDF and CSV exports, and each vendor’s statement.